Full Service in the GTA Ship Across Canada Pricing & Payment Insurance & Warranty FAQ
Path 1

Full Service in the Greater Toronto Area

For projects in the GTA we handle the work end to end. Our lead fabricator measures on site, our shop fabricates the piece, and our own crew sets it. You get one point of contact for the whole project and one company carrying the insurance.

Toronto Mississauga Oakville Vaughan Richmond Hill Markham Burlington Hamilton King City Aurora
01Site Visit

Templating on site

Our lead fabricator comes to you, measures the opening, vanity wall, or full surface, photographs context, and confirms structural conditions. Templating typically takes 60 to 90 minutes. We bring physical stone samples so you see the marble against your finishes in your light.

02Selection

Stone selection and shop drawings

We share shop drawings within five business days for your approval. For unique stones we book a quarry visit or send slab photos for sign-off before cutting. Final dimensions, profiles, finish, and bookmatching direction get locked here.

03Fabrication

Three to six weeks in the shop

Most pieces fabricate in three to six weeks depending on stone availability and complexity. Carved profiles such as fluting, bas-relief, and ogee edges take longer. We send progress photos at key milestones.

04Install

Delivery and installation

Our own insured installation crew handles delivery and set. Vanities and bath fixtures get integrated with your plumber. Archways and surrounds are scribed to existing trim. A typical archway installs in one to two days; a full-wall surface installation takes three to five.

Path 2

Ship Across Canada

For projects outside the GTA we fabricate in Toronto and ship to your contractor or stone installer. The fabrication standard is identical to our GTA work; what changes is the templating method and who sets the piece.

01Templating

By mail or from drawings

For straightforward openings and rectangular pieces we work from dimensioned drawings or measurements you provide. For complex profiles or scribed work we ship a templating kit (rigid corrugated stock, cutting blade, instructions) and your installer returns the template by courier. Kit turnaround is one week.

02Selection

Stone selection (with video walkthrough)

Same shop drawings process as the GTA path. For ship-only orders we recommend a video walkthrough of the actual slab before cutting, since you won't see the stone in person until it arrives at your jobsite.

03Fabrication & Crating

Custom wooden crates, foam padding, corner protection

Same three to six week fabrication window. Pieces are crated in custom wooden frames with foam padding and corner protection. Crates ship LTL freight on dedicated trucks for fragile cargo, or on a flatbed for very large pieces.

04Delivery

Coordinated with your contractor

We coordinate with your contractor for delivery timing, dock or driveway access, and tail-lift requirements. Ship time is two to four business days within Canada. Your installer signs for the crate and inspects for transit damage on receipt. We cover damage in transit, but documentation matters.

05Install

Your installer sets the piece

Your installer does the work. We provide written install guides, profile-specific mounting instructions, and remote support by phone or video for any issues. Most professional stone installers and high-end finish carpenters can set Pietra work without specialized training.

Lead times by region (after fabrication complete)

What we expect from your installer

A licensed contractor or experienced stone installer with appropriate lifting equipment for the piece weight. We provide weight specifications for every shipment. Standard tools the installer should have on hand: dolly or piano dolly, suction handles, levels, clear silicone, and shims. For wall-mounted panels: stud finder and appropriate anchors per our specification.

Pricing

Payment Structure

Pricing varies by stone, size, profile complexity, and whether installation is included. We send firm quotes within one business day.

Pietra pricing varies by stone, profile complexity, size, and whether installation is included. Send your project specifications for a firm quote within one business day.

Payment structure

Quotes are valid for 30 days. Stone prices fluctuate with currency and quarry supply.

Insurance & Warranty

Coverage and Guarantees

We carry $5 million general liability and WSIB coverage on all installation crew. Lien protection is built into the draw schedule on every GTA project. Stone is warranted against fabrication defect for one year from delivery.

For ship-only projects we cover damage in transit. Documentation at receipt is the trigger: your installer should photograph the crate condition before opening and the contents immediately after. We replace any piece damaged in shipping at no additional cost.

Natural marble is a living material. Veining variation, minor surface healing, and small filled voids are characteristics of premium stone, not defects. Our shop drawings call out any features in your specific slab before cutting.

FAQ

Common Questions

Are you insured?

Yes. $5 million general liability, WSIB coverage on all crew, lien protection through your draw schedule.

How long does a project take?

Three to six weeks for fabrication. Add one to two weeks for GTA install, or two to four weeks for crating and shipping outside the GTA.

Can you match a specific slab I've seen?

Often yes. We work with quarries in Italy, Spain, Greece, Turkey, Brazil, and Guatemala. For very specific veining or bookmatching we can arrange a slab reservation.

Do you do small projects?

Anything from a single threshold up. Send us your project; we'll confirm if it's a fit.

My contractor has never installed marble. Will you support them?

We provide written install guides, video calls during install, and profile-specific instructions. For complex installs we sometimes fly out to supervise on site at additional cost.

What stones do you stock vs. quote?

We carry working inventory of Carrara White, Calacatta Gold, Nero Marquina, Statuario, Verde Guatemala, and Sahara Noir. Other stones are sourced per project from our quarry partners.

Can you do exterior work?

Some. We can fabricate exterior cladding in stones with appropriate weather resistance such as travertine, granite, and certain marbles. Talk to us about your climate exposure.

Do you sell to the trade?

Yes. We work with interior designers, architects, and high-end custom builders across Canada. Trade pricing applies on confirmation of business credentials.

Ready to Talk About Your Project?

Send us your floor plans, photos, or a rough description. We respond within one business day with next steps and an indicative price range.

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